Privacy Policy

Al Hadaf Travel and Tourism Establishment respects the privacy of its customers and website visitors and is committed to handling personal data in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Information We Collect

We may collect personal information provided by customers when contacting us, requesting a service, or making a booking, including:

Full name, mobile number, and email address.
Traveler information and travel documents required for bookings or visa applications.
Travel, hotel, or other requested service details.
Information submitted through contact or inquiry forms.

Our website may also collect basic technical information, such as device type, browser type, and IP address, to ensure proper website functionality and improve performance.

How We Use Your Information

We use personal information to:

Process bookings and provide requested services.
Communicate with customers regarding their requests or reservations.
Respond to inquiries and provide customer support.
Improve our website and services.
Protect our website and prevent misuse.
Comply with applicable legal and regulatory requirements.

Data Sharing and International Transfers

We may share personal data necessary to provide our services with relevant service providers within or outside the Kingdom of Saudi Arabia, including airlines, hotels, booking and payment system providers, technical service providers, and entities involved in visa processing.

Data sharing is limited to what is necessary to fulfill the requested service or comply with legal requirements. International data transfers are subject to applicable Saudi Personal Data Protection Law (PDPL) requirements and regulations, with appropriate safeguards implemented to protect personal data.

Marketing Communications

We do not use customers' contact information to send promotional offers or marketing messages via WhatsApp, SMS, or email without obtaining their prior consent in accordance with applicable regulations.

Customers may withdraw their consent and unsubscribe from marketing communications at any time.

Cookies

Our website may use cookies to improve user experience and analyze website performance, in accordance with applicable legal and regulatory requirements.

Data Protection and Retention

We implement appropriate measures to protect personal data against unauthorized access or use.

We retain customer information and travel documents only for as long as necessary to complete bookings, travel services, and visa procedures, or as required by applicable laws and regulations in the Kingdom of Saudi Arabia.

Once the retention period ends and there is no lawful basis for further retention, personal data is securely deleted or destroyed.

Your Rights

In accordance with applicable laws and regulations, you may have the right to:

Be informed about how your personal data is used.
Access your personal data and request a copy.
Request correction or updating of inaccurate information.
Request deletion or destruction of personal data where permitted by law.
Withdraw your consent where consent is the legal basis for processing.

Contact Us

For any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Al Hadaf Travel and Tourism Establishment

Email: info@alhadfsa.com